Returns

Policy

  • Change of Mind Returns

    "Change of mind" includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don't fit the way that you would like or unwanted gifts. If your it...

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  • Faulty Returns

    If something is faulty, incorrectly described or different from the sample shown we will provide an exchange or refund provided the item is returned within a reasonable time with proof of purchase....

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  • What's the difference between a 'sale' and a 'promotion'?

    Sale and clearance items are those which have been marked down either permanently or temporarily. Sale and clearance items cannot be returned for a refund or exchange, as per our Return and Exchang...

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Processing

  • In Store Returns

    Online & store purchases can be returned in store provided they meet our returns policy.  Returns Process Take your item(s) to a Cotton On Group store in Singapore that stocks the brand of the...

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  • Online Returns

    Online & store purchases can be returned in store provided they meet our returns policy.  Purchases made in store need to be returned in store, see in store returns. Returns Process Importa...

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