Product & Store
Where can I find a size guide?
A measurement size guide for all women, men, kids, teen and shoe sizes can be found HERE
How can I find out what material your items are made from?
The product description section of the product page usually lists the product composition, or the material it is made from. If you can’t find this information in the product description, please get...
I want to buy an item online that I saw in store but I can't find it?
Due to items selling out faster in different locations, sometimes our available stock in store may not match what is available online. Please subscribe to our email database for all the latest rel...
How can I find out if a product is available in store?
You're looking to purchase a specific item in-store you can check stock levels via the product page. Head to the product you're after, select the in-store tab, the size you need and enter your pos...
Retail Store Enquiries
How do I order via Store to Door?
Looking for something you want in store but can't find the size or style you're after? Our in store team can order the item/s you need from our warehouse and have it delivered to your door via our ...
How can I contact a store?
Please refer to our Store Finder for the contact details of your nearest store.
Store Locations and Opening Hours
Please refer to out store finder to see our current list of stores and opening hours.
How do I find out my gift card balance?
Forgotten your gift card balance? Don't worry, it happens to the best of us! You can check if there is anything left on your gift card, by adding it to your bag at check out. If there is a balance ...
Can I use a gift card to purchase items online?
Yes, gift cards with pin numbers that were purchased in Australia from Cotton On Group stores are now valid for use online and in store. Please note: cards purchased via a third party are not vali...