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How long does it take to process a refund?

If you have returned an online order via post for a refund, we will send you an email when we receive your parcel to let you know it has arrived.

Once your returned item has been received by our returns team, a refund will be processed. Refund processing time will depend on your bank so we can't guarantee a time frame, but most refunds take 7-10 working days.

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